Bon Secours Mercy Health CAO & CHRO Joe Gage has seen HR tech overpromise and underdeliver for years. In this conversation, he explains why AI agents are different – and why large health systems are moving fast to deploy them. He covers what it actually costs to leave a clinical role open (up to $60K per vacancy), why good candidates fall out of the funnel for purely logistical reasons, and where AI should step in so recruiters can focus on the parts of hiring that require human judgment.